Legal

Refund Policy

Effective date: October 7, 2026

This policy covers purchases from HALITE LLC, the company behind Halite. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle issues every refund.

30-day refunds

You can get a full refund on any purchase within 30 days of paying, for any reason. You don't need to explain why.

Supporting Member pass

On top of the 30 days: the pass includes a lifetime discount on Halite Pro. If Halite Pro never launches, you can ask for a full refund of the pass at any time.

A refunded pass ends its benefits (the raised monthly caps, the Pro discount and the member badge), and its founding spot opens up for someone else.

Subscriptions

When Halite Pro launches, you can cancel a subscription at any time and keep it until the end of the period you paid for. A charge can be refunded within 30 days of that charge.

How to ask for a refund

Find your order at paddle.net using the email address you paid with and request the refund there, or email support@halite.cc and we'll take care of it. Refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

This policy does not limit any rights you have under consumer law where you live. See also the Terms of Use and Pricing.